Frequently Asked Questions

Wear the TIME Wristband throughout your day. When you need assistance, press the call button to connect with a trained live operator through the built-in speaker. If a qualifying fall is detected, the device may also initiate an alert automatically.

Press the call button to connect with a trained live operator through the device's built-in speaker. Automatic fall detection may also initiate an alert after certain falls.

Yes. The DDD Pendant and TIME Wristband are designed for use at home and on the go where supported cellular service is available.

No. The devices use a built-in cellular connection, so home Wi-Fi and a landline are not required.

Yes. Designated family members can use the Caregiver App to receive alerts, check battery status, and view available location information.

The DDD Pendant can last up to two weeks, while the TIME Wristband typically lasts around five to six days, depending on usage and network conditions.

Medical Life Club offers flexible service options without a long-term contract, subject to the terms of your selected plan and service agreement.